Frequently Asked Questions

How long should it take to get my bike?

All custom bicycle orders will be produced within 1 week of order. If you are getting the bike shipped it means that the bicycle will be shipped within that week time frame. Alot of the times the shipped bike will arrive within that week time frame however we cannot make that guarantee for far distances such as California.


Can I put gears on my cruiser or city bike?

Most of our bikes come with one gear, but we do offer the Shimano Nexus 3 speed upgrade which comes with the shifter kit. This upgrade costs $150 and can be found in the "wheel section" of the builder.


Do you carry any colors that are not on the website?

No, we do not. The colors shown on the bike builder represent all the available parts that we currently have in stock. As we sell out of certain parts we will remove them from the bike builder. As new parts come in we will re-activate those parts


If I live close can I pick my bike up instead of having it shipped?

We keep all the parts in our local warehouse in Charleston, SC. You are welcome to pick up your custom bicycle at our physical location. You can wave the shipping fee by selecting "in store pickup" on the checkout page.


What is the difference in the seats?

Standard Saddle- this is an economy priced saddle meant for the price conscious customer. It is affordable and functional.

Black/White/Brown Leather Saddle- this is a comfortable classy looking saddle. It is more cushy than the standard saddles but not as cushy as the Drifter Saddles.

Drifter Saddles- the Selle Royalle drifter saddles are the highest quality, most comfortable saddles we offer. Unlike the other saddles that use foam, the Selle Royalle saddles use a high quality gel that contributes to unmatched comfort.


Do I have to assemble my bike when it arrives? (only for shipped bikes)

When you receive your bike it will come 85% assembled and will require very little additional assembly. You will need a 15mm and 13mm wrench as well as a 6mm allen wrench. The only parts you will be putting on are the handlebars, pedals, seat, and front wheel. The bicycle will come with instruction tabs on it that will guide you through the assembly process.

While we do provide basic tools for assembly, we highly recommend visiting your local bike shop to have a professional bike mechanic build or inspect your new bike. There are many things that seem intuitive when assembling a bike that are not. There are certain tolerances for tightening each bolt. We have even seen customers put bikes together with the fork on backwards. Your bike has traveled quite a ways to your home and despite doing our best to package and protect your bike, sometimes damage occurs due to improper handling and adjusting (or re-adjusting) may be required. For all these reasons we suggest having a professional bike mechanic assemble your bicycle.

Download Assembly Instructions


How much is shipping?

Shipping is free anywhere in the continental US. Call us for questions about shipping anywhere else.