Frequently Asked Questions


Can I pick up my bike instead of having it shipped?

If you would prefer to pick up your custom or complete bike from our flagship store, located in downtown Charleston, SC, you can waive the shipping fee by selecting “in store pickup” on the checkout page. We will contact you when your order is ready.

If you are not in the Charleston area, check out our dealer map to find a Bildabike dealer near you.

The Flagship Store is fully stocked with all the complete bikes on our website, as well as a selection of custom models for test ride or purchase. Feel free to stop by and chat with a sales representative.

How long should it take to get my bike?

All custom bicycle orders will be produced within 1 week. If the bike is being shipped, it will depart our warehouse by the following business day upon completion. All of our bicycles are shipped via FedEx Ground within the continental 48 states.

If you order one of our complete bikes, it will depart our warehouse within 2 business days of the order.

All of our complete bikes, and a selection of custom bikes, are available for purchase in the BildaBike Flagship Store at 677 King Street, Charleston, SC 29403.

Do you carry any bicycles or colors that are not on the website?

Our website is updated in real time to reflect our current inventory. If a color option does not appear, we are currently out of stock. If you wish to put your name on a wait list, you may contact us via the “Contact” link on the homepage.

Do shipped bikes need to be assembled?

A shipped bike will come 85% assembled. However, all bikes require an initial tune-up after assembly. To retain your manufacturer’s warranty, your new bicycle must be assembled by a professional bicycle mechanic at a brick and mortar shop. If you need warranty assistance, you will be required to provide proof of professional assembly. A bicycle that is not assembled by a professional mechanic is done so at your own risk.

How much is shipping?

Most bikes will be shipped for a flat rate of $50 per bike.

Some oversized or heavier bikes, such as the Pontoon Rover and Cargo Bike, have an additional shipping charge.

My Bike/Box arrived damaged, what do I do?

Document any damage!

In order to start the warranty/replacement process, you will be required to provide pictures. You can place a warranty claim by clicking “Warranty” at the bottom of

Often times, even though there may be some superficial damage to the shipping box, the bicycle itself may be undamaged. We take great measures to protect your bike and accessories. Please unpack and inspect your bike thoroughly.

Once documentation has been submitted, our team will be in touch with a solution once we determine the best course of action. Bildabike will provide you with a return shipping label for all pre-approved damage requests.

If a customer refuses shipment, they will automatically be charged return postage. In this event, a refund will be issued minus the cost of shipping and a 6% card processing fee. No exceptions!

BildaBike is not responsible for any labor costs associated with replacing any parts or frame.

Does My Bike Come With A Warranty?


All Bildabikes come with a lifetime warranty on the frame and fork for manufacturer’s defects. This is only applicable to the original owner. To read more about our warranty policy, please refer to our warranty page.

Do You Accept Returns?

We understand that things happen and you may need to send something back.

Returns can be accepted under certain circumstances and with approval. For full details, click here.

Service And Repairs


BildaBike’s retail stores have full service departments with a knowledgeable team to help you with all your repair needs.

How Long Does It Take To Fix My Bike?

Well, that depends on what is going on!

For simple repairs; like replacing a chain or tire. We can do these repairs while you wait.

For tune ups, you can generally expect a 24-48hr turn around depending on current work load.

A BildaBike team member can provide you with a free quote and estimated time of completion once the bike is assessed.

How Much Will A Bike Repair Cost?

That depends on what your bike needs. BildaBike offers free quotes and inspections. Stop by anytime we’re open for a quote.

You can see our general prices on our Service Page.

Does your service come with a warranty?

When we provide a service, we guarantee the work for 30 days.

The only exception is tire and tube replacements. We guarantee these replacements for 24hrs. The main reason for this is if we replace a tube or tire, if we installed something incorrectly or missed what caused your initial puncture, the tire will be flat very quickly. If a couple of days go by and you ride over a piece of glass or debris and it pops your tire, this is outside the scope of any warranty. If you encounter repeat or multiple flats, we highly suggest investing in a puncture resistant tire.

Bicycle Rentals

Do I Need A Reservation?


While you don’t need a reservation, we do recommend it. Especially for larger groups. This just guarantees your bikes will be set aside for you.

We offer a 100% refund on reservations with a 48hr notice.

Is Biking In Charleston Safe?

Absolutely! Every rental comes with a map! We’ll highlight the safest streets to ride on to navigate the peninsula. Once you get off the main roads and into the historical neighborhoods, it’s extremely quiet and easy to bike around.

We even have routes to get you safely out to the nearest beach, Sullivan’s Island.

Rest assured, we’ll make sure you are comfortable on your bike, know where you’re going, and have a helmet if you’d like one.

Do You Offer Multi Day or Week Long Rentals?

Yes, we do! Each bike option has daily, multi-day, weekly, and even monthly rates. The longer you rent, the better your rate is. Our weekly rate is by far the best value if you’re going to be staying in Charleston more than a couple of days.

What Comes With A Bicycle Rental

We offer a lot of complimentary extras with each bike rental.

These include:

  • Locks
  • Baskets or Storage
  • Basic Lights
  • Helmets (optional)
  • Maps
  • Cell Phone Holders ($5)