You’ve found your way onto our warranty claims page. While we hope this was unintentional, we know stuff happens.
We care about you and your bike. Let us know what’s going on in the form below. The more information we have to start with, the faster we can find a solution!
Each Bilda Bike comes with a lifetime warranty to the frame and fork. This is only applicable to the original owner and cannot be transferred to another person(s).
The following parts are NOT covered under any type of warranty: Tires, Grips, Tape, Saddle, Chain, Tubes, Paint, Fenders.
We offer a 1 year warranty for defects on these non consumable parts. Seat Post, Crankset, Pedals, Seat Posts, Wheels, Hubs, Spokes. This warranty only covers defects. BildaBike is NOT liable for replacing damaged parts due to negligence, self-inflicted damage, user error, or neglect.
We will not be liable for consequential damage resulting from damaged or defective parts. Such consequential damage may include but is not limited to the labor to replace the parts, the time the bicycle was not in use, etc.
Limited Remedy: Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Bilda Bike. You will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL BILDA BIKE BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR PRODUCT LIABILITY, OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES.
If your bike has shipping damage, you must notify Bilda Bike within 7 days of delivery, please email firstname.lastname@example.org and fill out our warranty claim form. Please immediately inspect your purchase upon delivery. Shipping Damages noted after 7 days cannot be submitted for claim. Please retain all packaging and send photos if possible.
It is STRONGLY advised that you have a professional bicycle mechanic assemble or check over your new bike. Bilda Bike can NOT be held liable for improper assembly. While we do our best to protect our bicycles during shipping, sometimes adjustments need to occur. Bilda Bike is not responsible for the costs of a professional assembly or any adjustments needed to be made by a bicycle mechanic.